If not managed in the proper manner, elevator failure can potentially be a dangerous incident. It is of utmost importance to stay calm and reassure the trapped individual(s) that help is on the way. Do not leave the scene unless a second person can stand watch while you seek assistance.

Immediate Action: RA identifies if someone is trapped in the elevator. If so, try to figure out where in the building a student may be trapped and call UCPD/CPD then Pro-Staff On-Call.

Secondary Action: If there is nobody trapped in the elevator, notify Pro-Staff On Call

Reporting Action: RA documents the situation with an incident report.

Things to Note:

●     Never attempt to get someone out of the elevator.

●     Encourage the individuals not to get out of the elevator on their own.

●     Establish voice contact with the individuals trapped inside the elevator and let them know that help is on the way.

●     Once the trapped individuals have been removed, post “Out of Order” signs on the elevator until repairs can be made. Signs need to be placed on all floors.

●     Elevator telephones are located inside of each elevator and are activated by pressing the call button; the telephone dials UCPD/CPD when activated. Any suspicion of vandalism to elevator telephones should be reported immediately for corrective action.

●     No attempt should be made to open either the inner or outer doors until appropriately trained staff arrives.

●     If the elevator is located between two floors, position CIA staff on both the upper and lower floors, if adequate help is available.