Immediate Action: Responding RA calls the RA On-Call (or RA On-Call calls backup) in order to confirm that it is a flood and not just a leak.

●     Pro-Staff On Call can be contacted to confirm

●     If the toilet is overflowing, RA should shut off the water to the toilet first and contact Pro-Staff only if the living area becomes unusable.

Secondary Action: RA contacts Pro-Staff On Call (if not already present) to assist.

Reporting Action: RA documents the situation with an Incident Report and a work order if necessary.

Things to Think About:

●     Depending on the size of the situation, it may be necessary to check surrounding rooms where water could have leaked under doors, as well as the rooms below the affected area, where water could have drained down.

●     Dependent on size of issue, the RAs on-call of that community should be rounding up the other RAs in their community to come assist with:

○     Getting moving carts – used to hold/remove any wet/damaged items and keep them organized (which cart belongs to which room)

○     Staying with the residents while they are displaced in the lounge.

■     Are they warm? Do they need somewhere else to go? 

○     Helping with getting all residents back into the community once able verify identity/check IDs 

○     Helping gather emergency bags for folks who must relocate for the night and have destroyed bedding/essential items