Immediate Action: RA should ask the individual if they are a resident or guest of the building.

●     If the person is not a resident, direct them to wait in the lobby area for their host.

●     If the person is not an authorized guest, direct them to wait in the lobby area for their host.

●     If the person is non-cooperative or refuses to identify themselves, contact Pro-Staff On-Call for assistance.

●     If the person attempts to escape further into the building, contact UCPD/CPD for assistance.

Secondary Action: RA notifies the Pro-Staff On-Call if needed.

Reporting Action: RA documents the situation with an incident report. Pro-Staff will also provide an Incident Report if responding.

Additional Information:

●     Staff should not attempt to interfere with a person’s movements and place themselves in a possible harmful situation.

●     Staff should attempt to get a picture or remember/write-down as much of a description as possible while remaining safe.